Service & Aftermarket Support

Carrier Transicold Service

Carrier offers the most comprehensive sales and service network in the industry, with more than 420 service center locations worldwide in all major and developing ports.  We provide professional training to the industry in numerous languages at locations worldwide, which means that you can always count on high-quality service from our vast service center network.  In addition, you will find major inventories of spare parts at our 14 international parts depots, a reflection of Carrier’s commitment to continually improving our aftermarket service.

Technical Assistance Is Available – 24 hours a day/7 days a week

Need service? Need parts? Need training? Just ask. Carrier offers comprehensive technical support at the local level.  You will find our trained technicians in the world’s busiest ports.  Our field-engineering group, fluent in 23 languages, is the most responsive in the industry.

Our toll-free technical support hotline is available 24 hours a day/7 days a week to assist you. These Technical Service Numbers will be answered by a Carrier Service Engineer who can provide immediate assistance to ensure your Carrier Container or Power Generation unit provides the maximum reliability:

For assistance in English in USA and Canada:
Dial 1-800-6686-283 (1-800-ONTO-CTD)

For assistance in English from the rest of the world:
Dial the AT&T access number for the Country you are in.
When asked either dial or tell the operator you need, 800-6686-283.

For assistance in Asia in four languages, English, Mandarin and dialects, Korean and Japanese, use the Asian hotline number. Dial the International access code (IAC) for the country you are in followed by the hotline number 800-6686-8000.

Service Center Locator Carrier offers the most comprehensive service network in the industry, with more than 420 service center locations worldwide in all major and developing ports. More Info		Training Comprehensive training on container equipment is offered in several languages and locations around the world. Find training that fits your needs. More Info
SeaCare™ Do you need a better way to manage your operations, while reducing overall costs and administrative burdens?  Find out more about aftermarket solutions under the SeaCareTM umbrella. More Info		TransCentral™ Authorized Carrier Transicold channel partners can get connected to TransCentral™. More Info
Performance Parts Carrier Transicold's "Genuine Performance Parts" are of the highest quality and backed by over 600 dealers, distributors and parts depots worldwide. Find out more about how to maintain your investment with Performance Parts. More Info		PartsNet Asia Authorized Carrier Transicold channel partners in Singapore, Hong Kong, and Australia can get connected to PartsNet Asia. More Info